Refund Policy
Article 1 - Free Plan
The Free plan is accessible without payment. No refund is applicable.
Article 2 - Paid Subscriptions
Starter and Pro subscriptions are billed monthly. You have a 14-day right of withdrawal starting from the day after the payment date. Within this period, you may request a full refund without giving any reason.
Article 3 - Cancellation
You may cancel your subscription at any time from your personal account. If cancellation occurs within 14 days of payment, you may request a full refund. Beyond this period, cancellation takes effect at the end of the current billing period and you retain access to the service until that date.
Article 4 - Request Procedure
Any refund request must be submitted using the link at the bottom of the page within 14 days of the relevant billing date. After this period, no request will be accepted.
Article 5 - Payment Processing
Payments are processed by a third-party provider acting as Merchant of Record. In the event of a payment dispute, the payment provider's terms and conditions apply jointly with these terms.
Questions about the refund policy?
VAT-Invoice.mu is available to answer any questions you may have regarding refunds and billing.
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